FAQ

Why do I keep seeing the Join page when I click a link?

  • The Join page is the default page seen by a non-member that tries to access protected member content.
  • If you are a member, Log in  to see the content.
  • If you aren't a member, please Join.

What are the AffiliatePlus domain nameservers (DNS) that will be needed for my Domain Name Server Setup?

  • ns1.affiliateplus.biz
  • ns2.affiliateplus.biz

Does AffilatePlus offer domain name registration services?

  • No. AffiliatePlus does not currently offer domain name registration. You must register your own domain names.
  • We highly recommend Namecheap.com. We use them for registering domain names and depend on them for reseller hosting.

How do I open a Trouble Ticket?

  • You can open a Trouble Ticket by selecting Help > Member's Helpdesk. Only logged in members will see this menu item.
  • We will attempt to reply to your trouble ticket as quickly as possible, and all tickets are answered in the order received.
  • We attempt to answer every email within 24-48 hours but in some situations it may take longer.

Where do I find my discount coupon code?

I'm running out of space. Can I upgrade to a higher membership level?

  • Yes, submit a Trouble Ticket to upgrade/downgrade your membership. Only members can submit trouble tickets. You can open a Trouble Ticket by selecting Help > Member's Helpdesk.
  • We will attempt to reply to your trouble ticket as quickly as possible, and all tickets are answered in the order received.
  • We attempt to answer every email within 24-48 hours but in some situations it may take longer.

How do I cancel my AffiliatePlus Membership?

  • We will be sorry to see you go but we understand that circumstances change so have made it very easy for you to cancel your membership.
  • Members can find a link to cancel membership at Member Services.
  • If you cancel membership during the guarantee period (45 days), you will receive a full refund.
  • If you cancel your membership after the guarantee period, you will have access to member content for the duration of your paid membership. Your websites will also remain online until the end of your paid membership. At the end of your paid membership, you will no longer have access to AffiliatePlus content and your website will be deleted from our servers.
  • If you want to move your website to a different host, please move it before your paid membership runs out.
  • In the event you terminate your membership or your use of AffiliatePlus products and/or services, then moving your server content off of the AffiliatePlus servers is your responsibility. AffiliatePlus will not transfer or FTP your server content to another provider. In the event your use of AffiliatePlus products and/or services is terminated, AffiliatePlus will not transfer or manage your services or your content.
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